Global Website Transformation
Unifying global website experience & product pages for 24M+ visitors.
- Systems Analysis
- Project Leadership
Project Impact
Key metrics and outcomes from this modernization
1,300+
Defects Resolved
System stabilized
186
Workflows Refactored
Streamlined processes
$2–3M
Total Investment
Fortune 5 enterprise
Project Overview
Collaborated with diverse teams to support the modernization of a sales-driven CRM, contributing to analysis, development, UAT, and deployment, while optimizing processes and accelerating delivery output.
Our Strategic Approach
Challenges
- • New team members lacked system familiarity.
- • Underestimated timelines → delays & rework.
- • Limited analysis time → unplanned support tasks.
- • Environment inconsistencies slowed alignment.
- • Phase overlaps strained resources.
- • Offshore coordination gaps post-upgrade.
Solutions
- • Comprehensive training pre-assignment.
- • Revised schedules with buffers for downstream impacts.
- • Resource optimization & prioritization for support work.
- • Consistency measures to align environments/workflows.
- • Improved onshore/offshore coordination for smooth deployment.
Benefits
- • Streamlined processes & faster execution.
- • Reduced delays via coordination & planning.
- • Higher quality through consistency & thorough testing.
- • Cost savings from optimized resource allocation.
- • Increased stakeholder confidence & satisfaction.
The Bottom Line
Used by several thousand sales users; ~1,300 defects resolved and 186 workflows refactored during upgrade. Total spend ~$2–$3M.
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