Physician Payment Transparency
Meetings & events data management for compliance reporting.
- Systems Analysis
Project Impact
Key outcomes from this critical platform enhancement
Several Million
Devices & Users
Performance visibility
🚨
Critical Field Actions
Safety & recall support
✓
On-Time Delivery
Rebuilt trust & reputation
Project Overview
Engaged with diverse groups to establish a centralized data and insights platform with real-time external serial lookup for field actions, supporting high-quality, data-driven decisions.
Our Strategic Approach
Challenges
- • Aligning stakeholder requirements and technical constraints.
- • Cross-team communication.
- • Feature complexity on a mature platform.
- • Tight turnaround deadlines.
- • Resource coordination around fiscal year-end.
- • High-skill troubleshooting.
Solutions
- • Backlog management to order enhancements & maintenance.
- • Regular updates and cross-functional touchpoints.
- • Prioritization assistance vs org objectives.
- • Comprehensive testing (unit + UAT).
- • Cross-team collaboration for dependencies.
- • Resource optimization & skill-based allocation.
Benefits
- • Improved UX & satisfaction from targeted fixes/features.
- • Better customer communications during field actions.
- • On-time delivery; stronger reliability reputation.
- • High-impact support for safety actions/recalls.
- • Cost savings via focused fixes & optimized resources.
- • Rebuilt stakeholder trust.
The Bottom Line
Provided performance visibility for several million devices/users and timely guidance during critical field actions.
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