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Product Manuals

Modernized electronic manual distribution across 36+ countries.

Systems Analysis Project Leadership

Project Impact

Key metrics and outcomes from this global modernization

1M+
Annual Page Views
Global reach delivered
$6.2B
Product Revenue
Supporting business
36+
Countries
Global distribution

Project Overview

Teamed up with stakeholders to transition electronic product manuals to a modern CMS, addressing legacy system instability while ensuring robust governance, streamlined validation, and full compliance.

Our Strategic Approach

Challenges

  • • Requirements/solution mis-alignment from CMS-first choices.
  • • Limited end-user input early → fit issues.
  • • No steering governance/structured decision forums.
  • • Scope complexity without upfront discovery.
  • • Testing gaps (sprint plans, UAT scenarios, coverage).
  • • Tech hurdles: code quality, env instability, undefined roles.

Solutions

  • • Requirements enhancement with acceptance criteria & sprint rituals.
  • • Governance (steering committee, leads forums, better docs).
  • • Boosted user involvement via demos & feedback loops.
  • • Single validation owner; rigorous process & coverage.
  • • Corporate IT took ownership of vendor code; necessary adjustments.
  • • Structured handling of unplanned issues; senior sponsorship.

Benefits

  • • Modernized, scalable platform with enterprise support.
  • • Strategic alignment enabling convergence with other properties.
  • • Compliance assurance—stability & quality issues resolved.
  • • Advanced search as a central workflow component.
  • • Streamlined content processes (audits, versioning, bulk edits).
  • • Granular access controls aligned to corporate security.

The Bottom Line

>1M annual page views across 36+ countries; tied to ~$6.2B product revenue; closed five CAPAs.

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